I know how to change engine oil for automobiles having been doing so since I was 18+. Today was the first time I have had to change the engine oil for my wife’s 2010 Highlander. Spent several hours calling and driving to auto parts stores looking for the correct oil filter wrench. The general auto parts store people did not know the correct part and even one of Toyota Parts Person did not know as well.
This website was not a great help, providing inaccurate information – http://www.trdparts4u.com/scripts/prodView.asp?idproduct=-8482
Finally, I was able to find a dealership which had the correct information – 64mm wrench with 14 flutes, not 65mm
Having the experience, if anyone ever asks, I now know.